Microsoft AB-100 Questions Answers
Agentic AI Business Solutions Architect- 95 Questions & Answers
- Update Date : May 28, 2026
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Microsoft AB-100 Sample Questions
Question # 1A financial services company uses Microsoft Dynamics 365 Finance. Currently, the company's support staff manually reviews customer transaction histories to detect potential fraud cases before escalating the cases. You need to recommend an automation solution for the review process. The solution must ensure that escalations reach a human analyst for final decision making. What should you recommend?
A. Deploy an autonomous agent that closes non-fraud cases automatically.
B. Use Microsoft 365 Copilot in Word to automatically finalize fraud detection policies.
C. Configure a task agent to generate fraud risk scores for the human analyst to review.
D. Export the data to a data lake for analysis in Microsoft Power BI.
Question # 2
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics 365 Contact Center chat channel. The agent must respond to customer questions and hand off the conversation to a live customer service representative when the customer requests an escalation. What should you recommend?
A. Configure the Escalate topic.
B. Configure the Conversation Start topic.
C. Build an agent flow.
D. Call a Microsoft Power Automate connector.
E. Configure a skill.
Question # 3
A company has an Al business solution that uses Microsoft Copilot Studio agents. You need to recommend prompt best practices to improve the effectiveness of agent interactions. Which two actions should you include in the recommendation? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Measure system resource usage during prompt processing.
B. Analyze the prompt length distribution.
C. Use clear and specific instructions in the prompts.
D. Regularly test and refine the prompts based on user input.
E. Track the duration of the average user session.
Question # 4
A company has multiple AI models that support generation of sales transactions. Each release of the models must be reviewed by a security and compliance team before being deployed to the production environment. The security and compliance team must have access to prior versions to properly determine potential exposures introduced. You need to recommend a solution to evaluate the impact of each deployment to production. The solution must enhance business continuity. What should you recommend?
A. Create a central model registry that uses version history.
B. Establish a promotion process by using a quality gate.
C. Implement version control for all the AI system components.
D. Track model retirement schedules to prevent service disruptions.
Question # 5
A company uses Microsoft Foundry agents. You need to ensure that an agent can dynamically use external tools at runtime without updating the agent. What should you include in the solution?
A. a Model Context Protocol (MCP) server
B. a Microsoft Foundry hub
C. Microsoft Copilot Studio
D. Azure Al Search
Question # 6
A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States. The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use: • Microsoft Dataverse data stored in Canada • A connector that connects to an Azure OpenAI instance in the United States You need to ensure that the agent adheres to data residency and data movement policies before being deployed. What should you do?
A. Ensure that the data processed by Azure OpenAI is stored in the United States.
B. From the Microsoft Purview portal, validate the Data loss prevention settings.
C. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.
D. Migrate the tenant to the United States.
Question # 7
A company extends Copilot in Microsoft Dynamics 365 Customer Service. You need to recommend an automated application lifecycle management (ALM) process so that the Copilot components can be safely developed, tested, and promoted to production. Which two actions should you include in the ALM process? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Use an unmanaged solution in production.
B. Rebuild the agents in each environment.
C. Use Microsoft Power Platform pipelines.
D. Include the components in a solution.
E. Store the agent transcripts in source control.
Question # 8
You need to recommend a Microsoft Power Platform business solution that consolidates data from multiple internal and external data sources. The solution must meet the following requirements: Provide the data as a centralized source for multiple AI systems, including Microsoft Copilot Studio agents, Dynamics 365 applications, and external AI models. Support built-in data classification and protection policies. Provide data for grounding and analytics. What should you include in the recommendation?
A. Microsoft Dataverse
B. Azure Data Lake Storage
C. a Microsoft Power BI semantic model
D. Azure Cosmos DB
Question # 9
A company has two Microsoft Power Platform environments named Devi and Prodi. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Devi environment. You plan to deploy Agent1 to Prodi. You need to make Agent1 available to the users in Prodi. The solution must minimize administrative effort. What should you do?
A. Export the solution as a managed solution and import the solution into Prodi.
B. Export the solution as an unmanaged solution and import the solution into Prodi.
C. Create a new Copilot Studio agent in Prodi by replicating the configuration of Agent1.
D. Share Agentl with the users in Prodi.
Question # 10
What should you recommend to assist the CEO with their specific responsibilities?
A. Compliance Center
B. Microsoft Foundry Tools
C. the Microsoft Service Trust Portal
D. the Responsible Al dashboard
E. Microsoft Purview
Question # 11
A company has a portfolio of AI initiatives at different stages of development. You need to recommend a structured approach to evaluating the return on AI investment (ROAI) across all the initiatives. The solution must balance immediate results with longterm values and strategic innovations. What should you include in the recommendation?
A. a simple cost and benefit analysis
B. a horizon-based framework
C. the internal rate of return (IRR) function
D. a prioritization grid
Question # 12
A company plans to deploy a Microsoft Dynamics 365 Contact Center agent. You need to ensure that the agent can transfer the conversation to a live customer service representative. Which two components should you include in the solution? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Microsoft Foundry
B. Microsoft Copilot Studio
C. Microsoft 365 Agents Toolkit
D. an Azure AI Bot Service skill
E. Customer engagement hub
Question # 13
A company has an Al agent that automates the review of customer feedback stored in a cloud database. You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?
A. Ensure that the size of the database does not exceed 100 GB.
B. Translate the data into a single language.
C. Identify and address biased data.
D. Sort the database by customer last name.
Question # 14
A company has a Microsoft Copilot Studio agent that provides answers based on a knowledge base for customer support. Users report that, occasionally, the agent provides inaccurate answers. You need to use metrics from the Analytics tab in Copilot Studio to identify the cause of the inaccuracies. Which two options should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. survey results
B. session information and session outcomes
C. topic usage and topics with low resolution
D. engagement, resolution, and escalation rates
E. quality of generated answers
Question # 15
A company processes invoices stored across multiple systems in multiple formats. You need to implement an Al solution to automate the invoice processing. The solution must meet the following requirements: • Automate multi-step invoice processing tasks, including document analysis, data validation, and approval routing. • Enable users to interact directly via Microsoft Teams to review and approve invoices. • Minimize development efforts to define and customize approval workflows. What should you include in the solution?
A. Azure Document Intelligence in Foundry Tools and Azure Logic Apps
B. Microsoft Copilot Studio and Al Builder
C. Azure OpenAI and Azure Functions
D. a SharePoint agent