Salesforce Certified-Business-Analyst Questions Answers

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Salesforce Certified-Business-Analyst Sample Questions

Question # 1

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities. Which external stakeholders to assist with determining project recommend?

A. Governing bodies
B. Third-party vendors
C. Partners and customers

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Question # 2

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site? 

A. Highlight their related Salesforce certifications to showcase expertise.
B. Share insights empathetically based on prior work that has solved similar problems.
C. Ensure the workshop schedule considers time zones and language differences.

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Question # 3

Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

A. Capability model
B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C. Value stream map 

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Question # 4

 After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo. • The stakeholder was Impressed with how easy it was to create reports about their Opportunity data. • The stakeholder noticed a misspelled column name in the Opportunity Funnel report. • The stakeholder wants to add five additional fields to the Opportunity Funnel report. Which actions should the BA take?

A. Thank them for their feedback, update the misspelled column name in the QA org, andlog an enhancement for the five additional fields.
B. Thank them for their feedback, log a bug for the misspelled column name, and add thefive new fields to the report in the QA org.
C. Thank them for their feedback, log a bug for the misspelled column name, and log anenhancement for the five additional fields. 

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Question # 5

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won. What is an example of a well-written user story in this scenario?

A. As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.
B. As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.
C. As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

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Question # 6

Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other’s changes. What should JC use to prevent this from happening in the future?

A. Code review sessions
B. Version control system
C. Change set deployments

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Question # 7

Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome. How can the BA put this into action before the first requirements workshop?

A. Navigate the client's online purchasing process.
B. Research the background of the client's Salesforce team.
C. Develop preliminary technical specifications.

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Question # 8

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities. Which external stakeholders should the business analyst recommend?

A. Governing bodies
B. Third-party vendors
C. Buyers and customers

Show Answer

Question # 9

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers. Which strategy is the BA employing?

A. The five ways to build trust
B. The five most important questions
C. The five W's and an H

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Question # 10

During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.). How should a business analyst document this need and ensure it is applied universally across the solution?

A. Create a functional requirement for accessibility standards.
B. Create a non-functional requirement for accessibility standards.
C. Create a user story for accessibility standards.

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Question # 11

During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names. What should the business analyst do to help Influence the team and accurately capture the requirements?

A. Find a middle ground where both stakeholders are satisfied with the field names.
B. Ask the executive sponsor to make the final field name decisions.
C. Allow the development team to make the final field name decisions

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Question # 12

After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must: * Be assigned a level of effort * Be demonstrated to the stakeholder * Have documented deployment steps Where should the DA capture these requirements?

A. Definition of done
B. Assumptions
C. Acceptance criteria

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Question # 13

The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC’s Salesforce environment. Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A. Organization edition and license type
B. Storage capacity and license type
C. Number of active users and license type

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Question # 14

A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client’s execute team and the project manager are eager to complete the discovery phase of the project and begin developer. What are the key activities that the BA must complete prior to beginning development?

A. Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
B. Eliciting requirements, writing user stories, implementing solutions, Testing solutions
C. Eliciting requirements, documenting requirements, analyzing information, facilitating solutions

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Question # 15

The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern. What should the BA focus on doing first during the initial discovery phase?

A. Shadow the sales team to observe process for entering data into Accounts and Opportunities.
B. Meet with the executive leadership team to accurately understand the business need.
C. Understand and document the data quality issues reported by the data science team.

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Salesforce Certified-Business-Analyst Reviews