Salesforce Plat-Admn-301 Questions Answers

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Salesforce Plat-Admn-301 Sample Questions

Question # 1

The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle. Once a form has been submitted, the client is unable to access it. This form may need to be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one submission to the next. Which two options should an administrator use to solve this scenario? Choose 2 answers 

A. Add forms as attachments.
B. Make custom fields.
C. Create a custom object.
D. Turn on Field Tracking.

Show Answer

Question # 2

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated. What should the administrator do to resolve this issue? 

A. Schedule Apex jobs.
B. Delete all workflow rules.
C. Add an invocable process.
D. Consolidate automation tools.

Show Answer

Question # 3

Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings. What should the administrator recommend?

A. Write a record-triggered flow that populates the Use Case field when an opportunity isclosed.
B. Create a validation rule and add the Use Case field to the Stage Guidance in Path.
C. Make the Use Case field required on the master Opportunity layout.
D. Use a quick action with the Use Case field in the layout, and add it as a Lightningcomponent.

Show Answer

Question # 4

Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division. What should the administrator do to set this up? 

A. Set up delegated administrators for the division leaders.
B. Assign a flat territory role hierarchy for the divisions.
C. Create a permission set group for the division leaders.
D. Customize and assign profiles for the division teams.

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Question # 5

DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with. Hour should the administrator track third-party financial advisors and the customers they work with?

A. Create a Hierarchical lookup on Account to track loan advisors' customers.
B. Set up Contacts to Multiple Accounts for loan advisors.
C. Use a B2B Account Model to track loan advisors' customers.
D. Use a Hierarchical lookup on Contact to track loan advisors' customers,

Show Answer

Question # 6

At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account. What is the reason only one user can see the account record?

A. Workflow Rule
B. Manual Sharing
C. Queues
D. Role Hierarchy

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Question # 7

At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need. Which two features will satisfy these requirements? Choose 2 answers

A. Assignment Rules
B. Validation Rules
C. Matching Rules
D. Workflow Rules

Show Answer

Question # 8

An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area. What tool should the administrator use to investigate this change? 

A. Developer Console
B. Field History Tracking
C. Debug Log
D. View Setup Audit Trail

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Question # 9

AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs ass/stance from an engineer. What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?

A. Permission Set
B. Permission Set Group
C. Account Teams
D. Custom Profile

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Question # 10

Cloud Kicks uses a Review junction object to track product reviews by account. the Review object has a Master-Detail relationship to Account and a Master-Detail relationship to a customer Product object. A user accidentally deleted the Account, Product, and related Review records. How should the deleted Review records be restored?

A. Restore both the Account and Product master records from the Recycle Bin.
B. Restore the Review junction object record from the Recycle Bin.
C. Restore either the Account or Product master records from the Recycle Bin.
D. The Review object records are permanently deleted without the ability to restore.

Show Answer

Question # 11

What should the administrator consider before enabling Person Accounts? 

A. Person Account cannot be disabled.
B. Person Account requires less data storage.
C. Person Account and Business Accounts cannot be in the same sharing model.
D. All standard Account news can be converted to Person Account field.

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Question # 12

A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity. How can the sales rep change the price book on the opportunity? 

A. Once selected, the price book can be updated via the forecasts tab.
B. Once selected, the price book is locked on the opportunity.
C. They change can be made through the desktop site.
D. The change can be made through the mobile app.

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Question # 13

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?  

A. Auto-Response Rules
B. Escalation Rules
C. Assignment Rules
D. Workflow Rules

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Question # 14

Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day. Which two sandboxes should be used in this instance? Choose 2 answers

A. Partial
B. Developer
C. Developer Pro
D. Full

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Question # 15

Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption. How will this impact users when reading, editing, or reporting on Accounts?

A. Encrypted fields are unable to be used the report criteria or list views filters.
B. Users will need the View Encrypted Data permission to edit the field.
C. Encrypted fields can be added to a list view and rule filters.
D. Users with the View Encrypted Data permission can see the field, regardless of FieldLevel Security.

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