Salesforce Salesforce-AI-Associate Questions Answers
Salesforce Certified AI Associate Exam (SP25)- 105 Questions & Answers
- Update Date : March 31, 2026
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Salesforce Salesforce-AI-Associate Sample Questions
Question # 1What is the main focus of the Accountability principle in Salesforce's Trusted AI Principles?
A. Safeguarding fundamental human rights and protecting sensitive data
B. Taking responsibility for one's actions toward customers, partners, and society
C. Ensuring transparency In Al-driven recommendations and predictions
Question # 2
Which features of Einstein enhance sales efficiency and effectiveness?
A. Opportunity List View, Lead List View, Account List view
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity Scoring, Lead Scoring, Account Insights
Question # 3
What is a key benefit of effective interaction between humans and AI systems?
A. Leads to more informed and balanced decision making
B. Alerts humans to the presence of biased data
C. Reduces the need for human involvement
Question # 4
A business analyst (BA) wants to improve business by enhancing their sales processes and customer..Which AI application should the BA use to meet their needs?
A. Sales data cleansing and customer support data governance
B. Machine learning models and chatbot predictions
C. Lead scoring, opportunity forecasting, and case classification
Question # 5
In the context of Salesforce’s Trusted AI Principles what does the principle of Empowerment primarily aim to achieve?
A. Empower users to off all skill level to build AI application with clicks, not code.
B. Empower users to contribute to the growing body of knowledge of leading AI research.
C. Empower users to solve challenging technical problems using neural networks.
Question # 6
How is natural language processing (NLP) used in the context of AI capabilities?
A. To cleanse and prepare data for AI implementations
B. To interpret and understand programming language
C. To understand and generate human language
Question # 7
A consultant conducts a series of Consequence Scanning workshops to support testing diverse datasets.Which Salesforce Trusted AI Principles is being practiced>
A. Transparency
B. Inclusivity
C. Accountability
Question # 8
What is the key difference between generative and predictive AI?
A. Generative AI creates new content based on existing data and predictive AI analyzes existing data.
B. Generative AI finds content similar to existing data and predictive AI analyzes existing data.
C. Generative AI analyzes existing data and predictive AI creates new content based on existing data.
Question # 9
What is an example of Salesforce's Trusted AI Principle of Inclusivity in practice?
A. Testing models with diverse datasets
B. Striving for model explain ability
C. Working with human rights experts
Question # 10
What is a sensitive variable that car esc to bias?
A. Education level
B. Country
C. Gender
Question # 11
A system admin recognizes the need to put a data management strategy in place.What is a key component of data management strategy?
A. Naming Convention
B. Data Backup
C. Color Coding
Question # 12
Which best describes the different between predictive AI and generative AI?
A. Predictive new and original output for a given input.
B. Predictive AI and generative have the same capabilities differ in the type of input they receive: predictive AI receives raw data whereas generation AI receives natural language.
C. Predictive AI uses machine learning to classes or predict output from its input data whereas generative AI does not use machine learning to generate its output
Question # 13
A service leader wants use AI to help customer resolve their issues quicker in a guided self-serve application. Which Einstein functionality provides the best solution?
A. Case Classification
B. Bots
C. Recommendation
Question # 14
An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.Which Salesforce field type should the administrator use to accomplish this?
A. Multi-Select Picklist
B. Text
C. Rich Text Area
Question # 15
What is an example of ethical debt?
A. Violating a data privacy law and falling to pay fines
B. Launching an AI feature after discovering a harmful bias
C. Delaying an AI product launch to retrain an AI data model