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Which of the following must be configured to allow a MID Server to access servers using WinRM?
(Choose two.)
A. JEA Properties set to True B. MID Servers must be configured as a trusted source with DNS C. MID Servers need to be added to the WinRM Group policy on the Servers D. MID Server Parameters Add WinRM
Answer: C D
Explanation:
To allow a MID Server to access servers using WinRM, the following configurations are required:
MID Servers need to be added to the WinRM Group policy on the Servers: This enables the servers to
accept WinRM connections from the MID Servers and grant them the necessary permissions to
execute commands and scripts1.
MID Server Parameters Add WinRM: This enables the MID Server to use WinRM as a protocol for
Discovery and Orchestration and specify the WinRM port, authentication method, and encryption
settings2.
Reference:
Configure Windows servers for WinRM
MID Server Parameters Add WinRM
Question # 7
For a pattern operation, which of the below choices could be a valid replacement for <_>? (Choose
three.)
$IfTable<_>.InstanceID
A. [3] B. [X] C. [&] D. [.] E. [*] F. []
Answer: A, D E
Explanation:
For a pattern operation, the <_> placeholder can be replaced by any valid index or wildcard character
that can be used to access an element of an array or a table. The $IfTable variable is a table that
contains information about the network interfaces of a device1. The InstanceID attribute is a unique
identifier for each interface2. To access the InstanceID of a specific interface, the pattern operation
can use the following syntax:
$IfTable[<index>].InstanceID
where <index> is either:
A numeric index that corresponds to the position of the interface in the table, such as 3 for the third
interface.
A dot (.) followed by a key-value pair that matches a specific attribute and value of the interface,
such as [.Name=eth0] for the interface with the name eth0.
An asterisk () that represents a wildcard that matches any interface in the table, such as [] for all
interfaces.
Reference:
1: IfTable - Product Documentation: San Diego - ServiceNow
2: InstanceID - Product Documentation: San Diego - ServiceNow
Question # 8
What is found on the far-right section of the Pattern Designer for horizontal patterns? (Choose two.)
A. CI Attributes B. Operations C. Temporary Variables D. CMDB Dashboard
Answer: B C
Explanation:
The Pattern Designer is a graphical tool that allows users to create and edit horizontal discovery
patterns. The Pattern Designer has three main sections: the left section shows the CI type and the
pattern type, the middle section shows the pattern steps and the flow diagram, and the far-right
section shows the details of the selected step or operation. The far-right section can display the
following tabs, depending on the type of step or operation selected12:
Operations: This tab shows the list of available operations that can be added to the pattern, such as
Execute Command, Parse File, Set Parameter Value, etc. Operations are the basic building blocks of a
pattern that perform specific actions on the target device or the MID Server.
CI Attributes: This tab shows the list of attributes that can be set or updated for the CI type of the
pattern, such as name, serial number, manufacturer, etc. CI attributes are used to populate the CI
record in the CMDB with the information collected by the pattern.
Temporary Variables: This tab shows the list of temporary variables that can be created or used by
the pattern, such as $result, $output, $user_var, etc. Temporary variables are used to store and
manipulate data within the pattern, such as the output of a command, the value of a parameter, or
the result of a calculation.
CMDB Dashboard: This tab shows the CMDB dashboard that displays the CI record and its related
lists, such as relationships, identification rules, sensors, etc. The CMDB dashboard is used to preview
and verify the outcome of the pattern on the CI record in the CMDB.
During the Discovery process, what determines if an Asset record is created?
A. CMDB B. Model Category C. Model Product D. ECC Queue E. Configuration Item
Answer: B
Explanation:
During the Discovery process, the Model Category of the Configuration Item (CI) determines if an
Asset record is created. A Model Category is a grouping of models that share the same asset tracking
strategy and the same CI and Asset tables. The asset tracking strategy defines whether Discovery
creates an Asset record for each CI of that Model Category. There are three possible asset tracking
strategies: Create Assets, Dont create Assets, and Create Consumable Assets12.
Reference:
1: ServiceNow Discovery Documentation, Model Categories section
2: ServiceNow Support Article, Why do Assets get created when inserting a CI that has a Model that
is set to Dont create Assets?
Question # 10
What is the recommended method of consolidating duplicate CIs?
A. Duplicate CI Remediator B. Event CI Remediation C. Ignore Duplicate CI D. Manual CI Remediation
Answer: A
Explanation:
The Duplicate CI Remediator is a feature of ServiceNow Discovery that helps to identify and merge
duplicate CIs in the CMDB. It uses predefined rules and criteria to compare CIs across different data
sources and determine if they are duplicates. It also provides a user interface to review and approve
the suggested merges, or to manually merge CIs as needed. The Duplicate CI Remediator helps to
improve the accuracy and quality of the CMDB data and reduce the maintenance efforts.
Reference:
Duplicate CI Remediator
Identify and merge duplicate CIs
Duplicate CI Remediator rules
Question # 11
Which of the choices below best represent key capabilities of a ServiceNow ITOM Enterprise
solution? (Choose two.)
A. Create an Engaging User Experience B. Build New Apps Fast C. Manage Hybrid Clouds D. Proactively Eliminate Service Outages
Answer: C, D
Explanation:
Based on the web search results from the search_web tool, the following choices best represent key
capabilities of a ServiceNow ITOM Enterprise solution:
Manage Hybrid Clouds: ServiceNow ITOM enables organizations to gain visibility into their IT
environment, on-premises to cloud, and see the impact of their applications on business
services12. It also helps to plan, track, and secure cloud implementation through best-practice
governance1. Four apps comprise Cloud Accelerate to help prepare for cloud migration, streamline
provisioning requests, and manage cloud resources1.
Proactively Eliminate Service Outages: ServiceNow ITOM helps to predict issues, reduce user impact,
and automate resolutions with predictive AIOps and automation13. It analyzes telemetry and log
data using AI to reduce noise, expedite mapping and predict issues1. It also delivers proactive digital
operations with real-time log data to solve problems quickly1.
The other choices are not specific to ServiceNow ITOM Enterprise solution, but rather general
features of the ServiceNow platform. The ServiceNow platform allows users to create an engaging
user experience with intuitive interfaces and workflows. It also enables users to build new apps fast
with low-code development tools and pre-built components.
Reference: 1: ITOM - Enterprise IT Operations Management - ServiceNow 2: ServiceNow IT
Operations Management (ITOM) Services | Jade 3: Modernize IT Operations Management with
ServiceNow ITOM : ServiceNow Platform
Question # 12
Hardware Models can have a one-to-many relationship with the following:(Choose three.)
A. Assets B. Manufacturer C. Configuration Items D. Product owner E. Model Categories
Answer: A, C, E
Explanation:
Hardware Models are templates that define the attributes and default values for a specific type of
hardware configuration item (CI). Hardware Models can have a one-to-many relationship with the
following entities:
Assets: An asset is a tangible or intangible resource that is tracked and managed by the organization,
such as a laptop, a license, or a contract. A Hardware Model can be associated with multiple assets
that share the same characteristics and specifications.
Configuration Items: A CI is any component that needs to be managed in order to deliver an IT
service, such as a server, an application, or a user. A Hardware Model can be associated with multiple
CIs that share the same characteristics and specifications.
Model Categories: A model category is a classification of Hardware Models based on their function,
such as network, storage, or server. A Hardware Model can belong to one or more model categories
that define its scope and usage.
Reference:
Hardware Model
Asset
Configuration Item (CI)
[Model Category]
Question # 13
Which choices best describe what is necessary to create a custom horizontal pattern to discover an
operating system that is not discovered by the base installation patterns? (Choose two.)
A. Select a CI Type B. Define Process Strategy C. Select Infrastructure Pattern Type D. Select Application Pattern Type
Answer: C D
Explanation:
According to the ServiceNow website1, the key capabilities of a ServiceNow ITOM Enterprise
solution are:
Manage hybrid clouds: Gain visibility and control across your hybrid cloud environment with a single
system of action for IT.
Proactively eliminate service outages: Identify issues and anomalies before they cause service
outages with AIOps and machine learning.
Automate IT service operations: Automate common service requests, processes, and tasks with
digital workflows and virtual agents.
Optimize IT service delivery: Align your IT resources and investments with business priorities and
optimize service delivery performance.
Reference:
1: ITOM - Enterprise IT Operations Management - ServiceNow
Question # 14
After running Discovery and viewing the ECC Queue tab, what are some of the displayed defaultfields? (Choose three.)
A. Details B. Topic C. Pattern log link D. CMDB CI E. Queue F. Source G. Discovery schedule name
Answer: B, E, F
Explanation:
The ECC Queue tab displays the input and output messages from and to MID Servers. The default
fields that are displayed on this tab are:
Topic: The topic of the message, such as Discovery, Orchestration, or MID Server.
Queue: The queue name of the message, such as input, output, or error.
Source: The source of the message, such as the MID Server name, the instance name, or the probe
name.
State: The state of the message, such as ready, processed, or ignored.
Created: The date and time when the message was created.
Updated: The date and time when the message was last updated.
Some other fields that can be added to the ECC Queue tab are:
Details: The details of the message, such as the payload, the response, or the error message.
Pattern log link: The link to the pattern log file, if the message is related to a pattern execution.
CMDB CI: The configuration item that is associated with the message, if any.
Discovery schedule name: The name of the discovery schedule that triggered the message, if any.
Reference: ECC Queue Processing and Debugging, with œDiscovery - Sensors used as an
example, The ECC queue for Discovery
Question # 15
Which of the following best describes the relationship between the Tomcat[cmdb_ci_app_server_tomcat] table and the Application Server [cdmb_ci_app_server] table?(Choose two.)
A. Tomcat does not extend the Application Server table B. Tomcat table extends the Application Server table C. Tomcat table is a child of the Application Server table D. Tomcat table is a parent of the Application Server table The
mid.discovery.max_pattern_payload_size property defines the maximum overall size for the
returned payload that comes from patterns. This property is set on the MID Server and applies to all
patterns that run on that MID Server. If the payload size exceeds this limit, the pattern execution fails
and an error message is logged in the ECC queue. The default value of this property is 10 MB1.
Reference: 1: ServiceNow Docs - MID Server properties for Discovery and Service Mapping 2:
ServiceNow Docs - Discovery payload size and processing
Answer: A, C
Explanation:
To create a custom horizontal pattern to discover an operating system that is not discovered by the
base installation patterns, the following steps are necessary1:
Select a CI Type: This defines the type of configuration item (CI) that the pattern will discover and
create or update in the CMDB. For an operating system, the CI Type should be Operating System or a
subtype of it.
Select Infrastructure Pattern Type: This defines the type of pattern that will be used to discover the
CI. For an operating system, the Infrastructure Pattern Type should be Operating System or a subtype
of it.
Define the pattern logic: This consists of adding operations, variables, and conditions to the pattern
to specify how the discovery process will identify and classify the operating system. For example, the
pattern can use probes and sensors to query the target device for information such as name, version,
vendor, etc.
Test and publish the pattern: This involves verifying that the pattern works as expected and does not
cause any errors or conflicts with other patterns. Once the pattern is tested, it can be published and
activated for discovery.
Reference: 1: Create a horizontal discovery pattern - ServiceNow
