ServiceNow CIS-EM Questions Answers
Certified Implementation Specialist - Event Management Exam- 115 Questions & Answers
- Update Date : October 19, 2026
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ServiceNow CIS-EM Sample Questions
Question # 1Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?
A. Every event should generate an alert so you have the opportunity to resolve them all.
B. Only events that necessitate action should generate an alert.
C. Only the most critical events on every CI in the CMDB should generate an alert.
D. Every event on every critical CI in the CMDB should generate an alert.
Question # 2
When performing CI Binding, what fields does Event Management match to the Node?
A. CI Name, DNS, IP, MAC Address
B. System class name, FQDN, IP or MAC address
C. CI name, FQDN, SSH public host keys
D. CI Name, FQDN, IP, MAC Address
Question # 3
Where can you look to determine what event rule created an alert? (Choose two.)
A. Alert Activity
B. Event Additional Information
C. Event Processing Notes
D. Alert Message Key
E. Alert Source
Question # 4
You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed. What are best options to try to resolve this issue? (Choose two.)
A. Ensure all Event Management – process events jobs are set to a Ready state
B. Verify that the Bucket field in the event table is set to zero (0)
C. Add additional event processor jobs
D. Ensure multi-node event processing is disabled
Question # 5
The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)
A. Events
B. Checks
C. Parameters
D. Policies
E. Metrics
F. Scripts
Question # 6
What does Now Assist for ITOM use to provide alert analysis?
A. Third-party monitoring tool connectors with out-of-box alert rules
B. GenAI and the ServiceNow large language model
C. Basic keyword matching in the alert description and tags
D. The unified service map and link view topology
Question # 7
How often do baseline event connectors retrieve events?
A. Every 30 seconds
B. Every 2 minutes
C. Every 10 minutes
D. Every 1 minute
E. Every 5 minutes
Question # 8
To determine the top incidents for the CI associated with an alert, where is the best place to look?
A. Alert Insights
B. Incident List View
C. CMDB Health Dashboard
D. Event Management Overview page
Question # 9
In the event table, which field maps the external attributes from the target system?
A. Resource
B. Description
C. Source
D. Additional Information
Question # 10
If the Message Key is not populated, the default value is created from which fields?
A. Source, type. node, resource, and metric name
B. Source, source instance, node, and resource
C. Source, type. node, and metric name
D. Source, source instance, node, and type
E. Source, type. node, resource, and time of event
Question # 11
What applications are included in the ITOM Health product?
A. Event Management and Operational Intelligence
B. ITOM Visibility
C. Discovery and Service Mapping
D. Cloud Management
Question # 12
A Service is not viewable in Operator Workspace. What could be the issue?
A. The service is a manual service
B. The service is not set to operational
C. The service was created through Service Mapping
D. The service is a technical service
Question # 13
For an incoming event with a matching message key, what allows an existing alert to be automatically closed?
A. In the event rule, set the Severity to 0
B. In the alert rule, set the Severity to 0
C. In the alert rule, set the Severity to -1
D. In the event rule, set the Severity to -1
Question # 14
Where would you look to find and troubleshoot transactions and events that occur on your ServiceNow instance?
A. em_event table
B. System log module
C. Event Mangement dashboard
D. State management logs module
Question # 15
By default, the Alert Console displays what type of alerts?
A. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
B. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
C. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
D. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
E. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode