ServiceNow CIS-HAM Questions Answers
Certified Implementation Specialist - Hardware Asset Management- 196 Questions & Answers
- Update Date : July 27, 2026
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ServiceNow CIS-HAM Sample Questions
Question # 1What minimum role is required in order to use the Hardware Asset dashboard?
A. asset
B. asset_manager
C. ham_user
D. ham_admin
E. inventory_admin
Question # 2
What prevents two asset managers from transferring the same asset at the same time?
A. A stockroom rule
B. A business rule
C. A stock rule
D. A transfer rule
Question # 3
Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and disposal orders?
A. Hardware asset overview
B. Inventory
C. Asset estate
D. Procurement
E. Asset operations
Question # 4
What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)
A. Stockroom audit
B. Vendor audit
C. Location audit
D. Discovery audit
Question # 5
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
B. The transfer order line is automatically placed in a state of Ready for fulfilment
C. A transfer order line task is automatically created to move the transfer order line from one stage to another
D. A transfer order line task is automatically created to validate enough stock exists
E. The asset(s) listed in the transfer order line are automatically readied for shipment
Question # 6
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
A. Correctness
B. Completeness
C. Configuration
D. Conciseness
E. Conformity
F. Compliance
Question # 7
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
A. Track its incurred costs
B. Manage its retirement
C. Track its relationship information
D. Manage its license contracts
E. Know who is using it
Question # 8
When designing steps with operations requiring variables, it is best practice to do what?
A. hard core variables
B. always use scalar variables
C. query targets for variables Most Voted
D. design for a static environment
Question # 9
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
A. Check for the Hardware Assets module in the application navigator
B. Check for the Hardware Asset Dashboard module in the application navigator
C. Check for the Asset application in the application navigator
D. Check for the Hardware Asset Management application in the application navigator
Question # 10
How do you calculate residual value?
A. Subtract the amortized value from the cost of the asset
B. Subtract storage and lease cost from the cost of the asset
C. Subtract the depreciation from the cost of the asset
D. Subtract the salvage value from the cost of the asset
Question # 11
Which elements are provided by the hardware asset management content service? (Choose three.)
A. Manufacturer lifecycle dates
B. Cost
C. Product warranty
D. Manufacturer
E. Model name
F. Compatibles
Question # 12
From where can you publish catalog items? (Choose two.)
A. From the model category
B. From an asset record
C. From a user record
D. From a vendor item
E. From a model
Question # 13
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
A. Replacement parts
B. Storage costs
C. Maintenance agreements
D. Warranty costs
Question # 14
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
A. No configuration is required: asset tasks automatically activate behind the scenes
B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
C. Activate HAM and then re-run the scheduled FSM jobs
D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
Question # 15
When transferring non-consumable assets between stockrooms, how must they be transferred?
A. In sets of two items
B. No more than 10% of the source stockroom's inventory
C. As a single entity with a quantity of one
D. In groups of ten items