ServiceNow CIS-HR Questions Answers
Certified Implementation Specialist-Human Resources- 115 Questions & Answers
- Update Date : July 27, 2026
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Related Exams
ServiceNow CIS-HR Sample Questions
Question # 1A customer using Lifecycle Events Enterprise has configured their onboarding process. Now, management has tasked the HR Admin with creating a way to back out onboarding work in case the new employee decides not to join the company. Which of these is the best method to use to reverse work already performed as part of this Lifecycle Event?
A. Check the ?allow blackout? box on each of the activities
B. Configure a new Lifecycle Event with the necessary activities
C. Configure the rescind activity set with the necessary activities
D. Check the ?allow blackout? box on each of the activity sets
Question # 2
What Primary Security aspects are focused on for the HR application? (Choose three.)
A. Password Security
B. ACL Security
C. Contextual Security
D. Physical Security
E. Roles and Groups
F. Platform Access
Question # 3
If the Workflow editor is utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
A. Activities are manually triggered
B. The activity set trigger condition determines when it is triggered
C. Activities are automatically triggered on specific dates
D. The Activity trigger condition determines when it is triggered
Question # 4
Each HR service created in _______ has a corresponding transform map job.
A. HR Transform Maps
B. HR Integration Service
C. HR Service Mapping
D. HR Schema Mapping
Question # 5
In Employee Document Management, which of the following statements is true for legal holds?
A. Legal Holds are permanent and cannot be removed
B. Legal Holds may be placed on a group of HR profiles
C. Legal Holds may be placed on either a Document Type or an individual employee?s HR Profile
D. Legal Holds may be manually placed on individual employee documents
Question # 6
After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
A. None. The LE will automatically trigger based on its configuration
B. An Event is needed to initiate the LE process
C. A Scheduled Job is needed to initiate the LE process
D. An HR Service is needed to initiate the LE process
Question # 7
How can a PDF document on an active HR case be generated? (Choose two.)
A. Autogenerated by system configuration
B. By the Subject Person?s manager
C. By the employee
D. By the Assigned to person
Question # 8
Which HR Integrations module is used to document the URL, basic integration properties, and inbound and outbound username and password information for a third-party application?
A. HR Integration Service
B. HR Schema Mapping
C. Sources
D. HR Webservices
Question # 9
What kinds of records can be created using HR Service Activities? (Choose two.)
A. Workflows
B. Approvals
C. HR Templates
D. Tasks
Question # 10
A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order. Which of these is the best method to use to ensure the activities are triggered in the appropriate order?
A. Create a new lifecycle event for each of the dependent items
B. Create separate trigger conditions for each of the dependent activities
C. Create activity containers for the dependent items
D. Create separate activity sets for each of the dependent activities
Question # 11
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, theydiscovered that a new button on the HR case, created using the Link Generator application, is not displayingthe appropriate web page. Instead, they get a Page Not Found error. You have verified that the Linkconfiguration and script are both accurate.What else must be done to allow the Link to work?
A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
B. You must create a custom ACL to allow the link to work.
C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
D. You must change Scope for the link to work.
Question # 12
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
A. COE Properties
B. COE ACL Configuration
C. Access Policies
D. COE Policy groups
Question # 13
Which of the following is the key factor in determining the implementation timeline?
A. Configuration complexity
B. Types of integrations
C. Customer location
D. Customer business type
Question # 14
Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated. By default, what is the Caller Access field set to?
A. Caller Denial
B. Caller Tracking
C. Caller Restriction
D. Caller Allowed
Question # 15
What provides a graphical representation of other tables related to a specific table, either through class extension or reference?
A. System Structure
B. Table Map
C. System Map
D. Schema Map