Slack Slack-Certified-Admin Questions Answers

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Slack Slack-Certified-Admin Sample Questions

Question # 1

Oleg is a Workspace Owner, and his company is on the Plus plan. Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages. Which additional settings should be selected to maintain the message history of the workspace? 

A. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides 
B. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides 
C. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides 
D. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides 

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Question # 2

Large Inc is launching Enterprise Grid. They have decided to create a workspace for each line of business, and one workspace for social channels. Members are assigned to two workspaces, but are allowed to join other workspaces if they want to. What is the main benefit of this Grid design? 

A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.  
B. Members experience less context switching when they are given the chance to access several workspaces. 
C. There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create. 
D. Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org- wide policy and process decisions. 

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Question # 3

Which TWO statements are true about workflows? (Choose two.) 

A. It is not possible to create a custom workflow for your team in fewer than five clicks. 
B. Workspace Owners and Admins can view all published workflows created by members of their workspaces. 
C. To see all workflows in a workspace, you need to be an Owner or Admin of that workspace. 
D. It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org. 

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Question # 4

Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan. Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org. Who can give Clint multi-workspace channel permissions?

 A. Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
 B. Only Org Owners can manage multi-workspace channels. 
C. The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint. 
D. A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint. 

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Question # 5

Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees. Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team. Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today. When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively? 

A. Create workspaces for each department and sub-department in the company. 
B. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee. 
C. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time. 
D. Create one workspace, where each product line sold has its own channel. 

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Question # 6

Anastasia is an Org Owner on the Enterprise plan. In the Sales Workspace, Anastasia has noticed a large drop in the percentage of views in public channels. What should Anastasia do next? 

A. Ask the Sales team to react with :eyes: when they have read a message. 
B. Identify the most active members and ask them to post more in public channels. 
C. Provide additional learning and host a Slack day. 
D. Instruct Sales managers to use more @channel’s and @here’s in their announcements. 

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Question # 7

GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies. GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans. The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace. What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies? 

A. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests. 
B. Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests. 
C. Have the Admins individually send out Single-Channel Guest invitations. 
D. Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete. 

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Question # 8

Large Inc has a number of apps pre-approved in the App Directory for their teams to use, but their admins want to nominate a group of "App Approval Ambassadors" in addition to their Workspace Owners. These "Ambassadors" will be responsible for reviewing and approving or denying apps in a #plz-app-request channel. How can the Org Admin ensure that these "Ambassadors" are able to most efficiently approve or deny apps? 

A. Have the "Ambassadors" conduct app review in the channel, using emoji to alert the Admins to whitelist the app. 
B. Promote the "Ambassadors" to Workspace Owners in Slack. 
C. Promote the "Ambassadors" to Workspace Admins in Slack. 
D. Add the "Ambassadors" as "selected members or groups" to manage Approved Apps. 

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Question # 9

Britt is a Workspace Admin who created a public channel called #bread-buds for coworkers who enjoy bread- making. The company has had new team members join, and the conversation has become more general about all types of carbohydrates. Britt decides it's time to expand the channel. Rather than rename it, Britt creates a new channel #carbohydrate-chats to be inclusive and start fresh with activity. At the same time, Britt want to keep #bread-buds so the team can reference baking instructions that have been gathered over the past few years, but she doesn't want anyone posting in it. What should Britt do? 

A. Convert #bread-buds to private, archive it, and direct everyone to #carbohydrate-chats. 
B. Delete #bread-buds, reference its messages as needed, and direct everyone to #carbohydrate-chats. 
C. Remove all members from #bread-buds, and invite them to #carbohydrate-chats. 
D. Post a message in #bread-buds redirecting everyone to #carbohydrate-chats, and archive #bread-buds. 

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Question # 10

Lindy leads an internal communications team. Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels. Which initiative should Lindy proceed with to drive behavioral change? 

A. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack’s search capabilities. 
B. Work closely with the executive team, and have them mandate public channel usage. 
C. Encourage executives to model this behavior and communicate in public channels themselves. 
D. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack’s search capabilities. 

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Question # 11

A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details. True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization’s Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving. 

A. True 
B. False 

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Question # 12

Medium Inc’s #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking QUESTION NO:s. Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.) 

A. Limit the posting permissions to Org Admins, plus specific people. 
B. Create a private channel and implement a personal benefits workflow, which doesn’t broadcast the sensitive information in channel. 
C. Encourage employees to direct message the HR team with QUESTION NO:s and confidential information. 
D. Archive the channel and create a new channel to eliminate the noise. 

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Question # 13

Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions. What are two best practices Workspace Admins should follow in this scenario? (Choose two.) 

A. Keep up to date on all channel naming conventions to accurately process requests. 
B. Prepare for a decrease in workload since channel requests will need to be processed less frequently. 
C. Create a process for channel requests. 
D. Appoint other members of their workspace to help with the workload. 

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Question # 14

Cristina is evaluating a Slack app’s security and notices that it has the following scopes present: channels:write and chat:write:user. Based on those scopes, which TWO actions can the app perform in Slack? (Choose two.) 

A. Modify public channels 
B. Upload files 
C. Send messages as a member 
D. Access group direct messages 

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Question # 15

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers. Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack? 

A. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy. 
B. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals. 
C. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams. 
D. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with QUESTION NO:s and requests for help. 

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